I have a concern and/or complaint?

I have a concern and/or complaint?

If you have a complaint or concern about the level of care you have received from an osteopath or any other member of staff, please let us know. We hope that most problems can be sorted out quickly and easily with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, please let us know as soon as possible.

Please ask for an appointment with the principal of the practice or alternatively write to him/her. If your complaint is about the principal and you do not want to talk or write to him/her directly, please contact another therapist in the practice. We will investigate your complaint during the following few days and will aim to:-

Find out what happened and what went wrong.

  • Make it possible for you to discuss this with those concerned if this is what you would like.
  • Make sure you receive an apology if this is appropriate.
  • Identify what we can do as a practice to ensure that this problem does not arise again.
  • If you are complaining on behalf of someone else, we will need a note of consent from the person concerned.

British Osteopathic Association Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on Freephone 0800 110 5857, or email:boa@osteopathy.org.

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.